We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without a signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for "Special Delivery Instructions" in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.
There are no deliveries on Saturdays, Sundays or Public Holidays.
Generally, Next Working Day orders placed on a Friday will be delivered on Monday, Next Working Day orders placed on a Saturday or a Sunday will be delivered on Tuesday.
No retailer or courier company can ever "guarantee" a Next Working Day delivery.
All courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.
Please note that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfill their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.